Return Policy

Web Design

Payments for custom design projects therefore we can produce any type of design or website as long as we are given the right plat form and the right amount of time. Once a payment or deposit is made, it is non-refundable. If a project is cancelled or postponed, all monies paid are to retained by

Sherbear Marketing and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

 

Search Engine Optimization, Internet Marketing and Social Media Optimization, Facebook Ads 

Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization, and Facebook Ads services are

nonrefundable, and Sherbear Marketing do not issue pro rate refunds for fees paid in advance. Once a payment or deposit

is made, it is non-refundable. All Setup fees are nonrefundable as it is applied to costs immediately incurred by

Sherbear Marketing in initiating services. If a project is cancelled or postponed, all monies paid are retained by Sherbear Marketing and

if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

 

Chargebacks

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your

service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to

us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in

full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please

contact us to address any billing issues. Requesting a chargeback or opening a Square dispute for a valid charge

from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you

fully understand our refund policy prior to making a payment.

 

revised as of 7/19/19

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